We are pleased to offer worldwide delivery, reaching customers in every country with free delivery.
Delivery Information
We want to make sure you receive your order in a timely manner. Our standard delivery timeframe is 5 to 7 working days with 1 to 2 days for production and packaging, unless you choose the Free shipping option. Whether you're in the UK, USA, Australia, Canada or Europe, we deliver worldwide using trusted couriers such as FedEx, UPS, USPS, Parcelforce, and Royal Mail. Rest assured, all deliveries come with tracking capabilities, allowing you to keep an eye on your parcel's progress. In most cases, you can expect your order to arrive within 5 to 7 working days. We are fully dedicated to ensuring your items arrive promptly, bringing the joy and beauty you expect to your space.
Returns Information
Here's what you need to know about returning or exchanging an item:
- If you're not completely happy with your purchase, you can return it within 30 days of delivery. Please make sure the item is in the same condition as you received it, with all tags and in its original packaging.
- We don't accept cancellations, but if you have any issues with your order, please contact us at info@babiesdecor.com and we'll do our best to make it right.
- If you need to exchange an item, please contact us within 30 days of delivery.
- Please note that we can't accept returns or exchanges for custom or personalised orders which are discussed prior to ordering for customisations or items that are not in the same condition as you received them.
- If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately on info@babiesddecor.com so we can evaluate the issue and make it right.
- The return parcel needs to be sent to the address provided by the support for returns. Customer is responsible for a trackable return paid by themselves in any scenario minus a 3% restocking fee.
- Please note that the customer is responsible for the cost of return shipping and the item should be sent back trackable.
- If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us at info@babiesdecor.com. We're always here to help.
- Return address is provided once you contact us via email to inform us that you would like to return an item.
We want you to be completely satisfied with your purchase, and we'll do everything we can to make sure you're happy with your purchase!
HKD
